Returns & Exchanges

At Watsons, we want you to be completely satisfied with your beauty and wellness purchases. If you are not happy with your order, you can return or exchange eligible items within 30 days of purchase provided they are in their original, unopened packaging.

1

Initiate Request

Log into your Watsons account and navigate to 'My Orders' to select the items you wish to return and submit a formal request.

2

Pack the Items

Securely pack the unused products in their original packaging, ensuring all seals are intact and including the original invoice or delivery note.

3

Drop Off or Collection

Choose between dropping your package at any Watsons retail outlet or scheduling a courier pickup through our online returns portal.

4

Refund Processing

Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing